122,000+

downloads

13

countries

3rd

most popular MS app worldwide

Challenge

MS is a highly unpredictable disease. Every patient experiences different symptoms and disease progression, meaning their treatment plan must be highly personalised.

Many patients only get to see their specialist once a year, and they often struggle to remember details about their disease that would impact treatment decisions.

Features in the solution

  • Tracking of symptoms and impact on quality of life.

  • NfL lab value documentation.

  • Data visualisations of health information over time.

  • Preparation for appointments.

  • During consultation mode.

  • Consultation reflections.

  • Note taking

My Responsibilities

  • Lead designer from 2023 onward (project active since 2022).

  • Research, insights analysis and concept creation.

  • Usability tests and user feedback.

  • UX flows and specifications.

  • Pixel-perfect UI and handover to developers.

  • Stakeholder management.

Praise for Ekiva

“This will become my go to tool when dealing with the stressful ordeal of going to the doctor and managing my MS.”
— Ekiva user, DE
“I feel like I need this app to keep everything in one place and to keep track of everything. This app would help me feel so much more prepared before and after doctors appointments.”
— Ekiva user, GB
“I love the design - it’s so much better than any MS apps out there currently. I also love all the features, they add a sense of normalcy to MS and make me feel more in control of my condition.”
— Ekiva user, DE

Project activities

Six people are sitting on the floor around large white sheets of paper and post-it notes. A projection of post-it notes is on the wall in front of them.
Nine people sit around tables arranged in a U shape. Two TV screens are in the background. One shows a post-it whiteboard and the other shows five people on an online call.

Insights generation workshop, 2022

Stakeholder workshop, 2022

A collection of hand-drawn sketches.

Concept exploration

A man and a woman sit in front of a laptop. The laptop has a screen design on it. The man is pointing at the screen and talking.

User feedback sessions, 2023

In the bottom left corner, there is a drawing of a woman looking stressed. In the bottom right corner, the same woman is talking to a doctor. An arrow is drawn in between these two images.

Storyboarding

A smartphone with a soft pastel background shows a welcome screen for an app called Nelia. Floating cards around it display simple reminders about resting, tracking symptoms, logging test results, and preparing for appointments.

Key findings in discoveries

Pain point
Newly diagnosed patients often experience cognitive overload.

Job to be done
Provide trustworthy information at the time users need it.

“After I was diagnosed with MS, I felt relieved. However, I soon grew more confused and stressed as I learned about the disease. It was an overwhelming amount of information to handle, I didn’t know where to go, what to read, and/or believe.”
— Patient, US

Concept exploration
Learning library and content formats.

Five screens showing a content library, an open article and homescreens with personalised information tips.

Final UI
Content library, articles and personalised tips.

Pain point
Patients struggle to remember what doctors tell them, and it is often recalled incorrectly.

Job to be done
Support patients during appointments.

“I often forget what doctors have said at appointments. My mum comes with me so she can help me remember everything afterwards.”
— Patient, DE
Some hand drawn sketches of a note taking function for an app.

Concept exploration
Note taking and report sharing.

Five screens showing consultation schedule, a data visualisation report and follow-up questions such as "How did your consultation go?"

Final UI
Consultation schedule, consultation mode, notes and reflections.

Pain point
Patients don’t have a formalised process of monitoring their disease and have difficulty grasping a clear overview.

Job to be done
Improve ability to document symptoms or impact of disease.

“I worry there is more I should be doing or if my MS has progressed without me knowing. I wish there were ways I could monitor my disease more clearly and do everything I possibly can to control it.”
— Patient, US
Some hand drawn sketches of symptom tracking, mood evaluation and meditation techniques.

Concept exploration
Mood and symptom tracking.

Five screens of symptom lists, symptom severity, NfL test results and data visualisations.

Final UI
Symptom tracking, quality of life documentation and NfL test logging.

MS Patient describing benefits of Ekiva.

Go to previous project: Nelia
Go to next project: Inclusivity